Frequently Asked Questions

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Ordering & Shipping

How fast does an order ship?

Orders placed before noon on weekdays ship the same day. Everything is roasted to order for online sales — see our current roasts in theshop.

Do you ship whole bean or ground?

Both. Every product page lets you choose whole bean, or a grind for drip, pour-over, French press, or espresso.

Do you ship outside Brightwater?

Yes — online orders and subscriptions ship nationwide. Café-only items like pastries stay local to thethree cafés.

What’s your return policy?

If a bag tastes off to you for any reason, email us within 30 days and we’ll replace it or refund it — no questions asked.

Can I pause or skip a shipment?

Yes, anytime from your account page, no cutoff window. Full plan details are on thesubscriptions page.

Can I switch which coffee I get each cycle?

Yes — pick a fixed favorite, or set your plan to “rotate” and we’ll send a different single-origin each shipment.

Can I change my delivery frequency later?

Yes, anytime, and the change applies starting with your next shipment rather than mid-cycle.

What’s the minimum order for wholesale?

Our smallest tier starts at 5 lbs per week. Full pricing is on thewholesale page.

Do you offer equipment loans to wholesale partners?

We offer calibration visits for the first three months; equipment loans are evaluated case by case during onboarding.

How long does onboarding take?

Usually two to three weeks from first contact to first delivery, most of it waiting on a cupping and training slot on Priya’s calendar.

Is your equipment shared with anything containing nuts?

Our roastery only processes coffee. Café kitchens do handle nuts and dairy in pastries — ask staff for the current allergen sheet.

New to brewing at home — where do I start?

Do you sell decaf?

Not currently as a standing item — demand has been low enough that we rotate it in as a seasonal release instead. Ask in-café if one is available.